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Sales and Service Representative/Teller -Bilingual in Spanish/English preferred, but not required Job more...
Location:Arden, NC
Company:First Citizens Bank
First posted:June 06, 2017 (last updated 3 days 4 hours ago)
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Sales and Service Representative/Teller -Bilingual in Spanish/English preferred, but not required
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Job ID #: 28643
Location: NC-Arden
Functional Area: Branch Retail - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Mon-Fri, 8:15-6:15 Fri, Occas Sat
Physical Address: 2106 Hendersonville Rd. Arden, NC 28704
Department Name: Skyland Branch

Position Description

The Sales & Service Representative I perform teller transactions; basic service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Entry level with less than 1 year experience.

Principal Accountabilities:

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.

Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.

Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.

Act as a first line of defense in the identification of risk.

Complete required training and any Continuing Education by established deadlines.

*This position may be filled as an SSR I or SSR II.

**Bilingual in Spanish/English preferred, but not required.

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Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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